FAQ

Got a question? We've got the answer.

Please find below the most frequently asked questions by our investors. If you have a question that is not on the list, please feel free to contact us

1. What is a trading session?

A trading session corresponds to the period of operation of the trading system that occurs between the pre-open state and closed state. Note that there is usually only one trading session per day.

2. What time can I place trades?

The following table displays the time range for all trading sessions by market. You can place a trade order during any given time range on the relevant working days.

GMT
Country Market Name Working Days Local time Corresponding UAE Time GMT
USA NYSE Monday-Friday 09:30-16:00 17.30-00:00 13:30-20:00
USA NSDQ Monday-Friday 09:30-16:00 17.30-00:00 13:30-20:00
USA AMEX Monday-Friday 09:30-16:00 17.30-00:00 13:30-20:00

EUROPE
Country Market Name Working Days Local time Corresponding UAE Time GMT
UK LSE Monday-Friday 08:00-17:00 11:00-20:00 07:00-16:00

MIDDLE EAST
Country Market Name Working Days Local time Corresponding UAE Time GMT
UAE ADX Sunday-Thursday 10:00-14:00 10:00-14:00 06:00-10:00
AMMAN ASE Sunday-Thursday 09:30-14:00 11:30-16:00 07:30-12:00
BAHRAIN BSE Sunday-Thursday 09:30-12:30 10:30-13:30 06:30-09:30
UAE DFM Sunday-Thursday 10:00-14:00 10:00-14:00 06:00-10:00
UAE NASDAQ DUBAI Sunday-Thursday 09:30-23:30 09:30-23:00 05:30-19:30
QATAR DSM Sunday-Thursday 09:30-03:15 10:30-14:15 06:30-10:15
KUWAIT KSE Sunday-Thursday 09:00-12:30 10:00-13:30 06:00-09:30
OMAN MSM Sunday-Thursday 10:00-13:00 10:00-13:00 06:00-09:00
SOUDI ARABIA TDWL Saturday-Wednesday 11:00-15:30 12:00-16:30 08:00-12:30

AFRICA
Country Market Name Working Days Local time Corresponding UAE Time GMT
MOROCCO CSE Monday-Friday 09:00-15:35 13:00-19:35 09:00-15:35
EGYPT EGX Sunday-Thursday 09:45-14:30 11:45-16:30 07:45-12:30
TUNIS TNTSE Monday-Friday 08:30-14:00 11:30-17:00 07:30-13:00

3. Who can use MubasherTrade?

All customers who have registered themselves with us and have opened an account can benefit from using the functionality of MubasherTrade. Open an Account now.

4. How do I register for MubasherTrade?

New customers who would like to register and begin trading online can do so by opening an account online or by visiting any of our offices in Bahrain.

5. What do I need in order to register for Online Trading using MubasherTrade?

The documents required to open an online trading account are as follows :

  • Printed account opening form signed by the client
  • GCC nationals: Passport copy (If Available) and National ID Copy (with photograph)
  • GCC residents: Passport copy and resident visa page copy or local ID copy (with photograph)
  • Other clients: Passport copy or a copy of any other ID (with photograph)
  • Proof of Address (Bank statement showing the same name and same address as the account) All funding for MubasherTrade must come from an account in the name of the customer and all money transfers will only be done to an existing account in the name of the customer.

6. What currencies are used for trading using MubasherTrade?

The currencies that can be used for trading are as follows:

  • Saudi Riyal (SAR)
  • UAE Dirham (AED)
  • US Dollars (USD)

7. What are the service fees and how are they charged?

Please refer to the fees & charges schedule

8. What do I do if I forget my login password?

Send an email to global@mubashertrade.com with account information. One of our call centre operatives will then contact you. Note that we might need to ask few questions to verify your account details.

9. What does the message "your account is locked" mean, and what should I do?

Your username will be locked if you enter the wrong login password three consecutive times. This is a security measure taken to remove the possibility of unauthorized people accessing your account. To unlock your username, send an email to global@mubashertrade.com with relevant account details, and you will be contacted by one of our representatives. We may need to verify your details to get the account unlocked.

10. How do I deposit funds in my Mubasher account?

Please visit the Ways to fund page for details.

11. Do I need any specialist trading experience?

We offer different products for different levels of investors. You can follow market information provided, and choose different tools to reflect the way in which you want to trade.

12. How much does it cost to trade?

Our model is cost effective and reflects the number of trades you make. Please see here for detailed information.

13. How can I access my account?

MubasherTrade Web customers can access their accounts from any web based portal. MubasherTrade PRO customers need to download the package onto a desktop before using.

14. Do you have a help desk?

We strive to make MubasherTrade Web easy to use. For the times when you need it, help is at hand. Call us on our call centre hotline - through email, fax or through the comments page on this site.

15. Do I need to open up multiple accounts?

No. When you use MubasherTrade, you do not need to open multiple accounts with different exchanges, since you will be trading Omnibus through Mubasher's accounts.
If you are a UAE National or Resident, you may have to provide additional documents upon request, in order to comply with the UAE regulatory requirements.

16. How can I ensure my account is secured?

All Customers are required to provide a unique username and a password before they are granted access to their accounts and services.

17. What are the software pre-requisites to use MubasherTrade Web?

Listed below are the hardware and software requirements you need to have in order to load MubasherTrade Web on your PC. Please make sure that you have the recommended configuration before you start using the application.

  • A Pentium IV or higher PC with 1 GB RAM
  • Internet connection from an ISP.
  • Internet Explorer 7.0 and above / Mozilla Firefox 3.5 and above / Google Chrome 4.0.203.2 and above (JavaScript should be enabled).
  • A minimum screen resolution of 1024 x 768 or higher on all Microsoft operating systems.
  • Best viewed with IE v9.0+, Firefox 4.0+ and Chrome 13+ at 1280x800 resolution.

18. What should I check when not able to login MubasherTrade PRO?

  • Please ensure that your machine is connected to internet.
  • Please ensure you are using correct user credentials, remember user and password can be case-sensitive. If you are using Virtual Keyboard, make sure you using it properly for case-sensitive words.
  • Please ensure that you have latest MubasherTrade PRO installed, you can confirm the version by comparing the version appearing on right-bottom of MubasherTrade PRO application (see below screenshot) with the latest available on our website
    Map


  • If still not able to connect, please see the connection settings by clicking “Connection Settings” link on login window as shown below. The connection settings should be same as displayed in the screen
    Map Map


  • If all above steps are OK and still not able to login then please try to reinstall PRO application by downloading latest version from website. Note, please save the copy of workspace in another folder on your machine, uninstall the older version and then import the workspace once new installation completed.
  • If all above steps are OK and still not able to login then please try to click “Check Connectivity” button on Options or Login window. Note the Result column should have status OK for all steps as shown below. If any ERROR appears please contact call centre.
    Map


  • If all above steps are OK and still not able to login then please contact call centre.

19. What is an ETF (Exchange Traded Fund)?

An ETF, or exchange traded fund, is a marketable security that tracks an index, a commodity, bonds, or a basket of assets like an index fund. Unlike mutual funds, an ETF trades like a common stock on a stock exchange. ETFs experience price changes throughout the day as they are bought and sold.

20. What is a “cash traded” ETF in the US markets?

This is an ETF that is non-marginable and does not contribute to an accounts buying power once purchased. And as such, proceeds from SELL orders on “cash traded” ETFs will not be updated to the client usable buying power until the full cycle of cash settlement for US equities (T+3) has been completed.

21. What is a leveraged ETF?

Leveraged ETFs mix equities with derivatives to magnify exposure to the benchmark index, and they have daily investment objectives. Leveraged ETFs are generally either two-times (2x) leveraged or three-times (3x) leveraged, meaning that while a regular ETF will attempt to match the benchmark index's performance 1:1, a leveraged ETF will usually match it 2:1 or 3:1.

22. How do I know if I am trading a CALL or a PUT equity option?

Call Month Put
A January M
B February N
C March O
D April P
E May Q
F June R
G Jully S
H August T
I September U
J October V
K November W
L December X
Back to Top